Join The Team: Account Managers
Characters Wanted.
Hey seriously, we’re growing the client service team here at the agency and we’re looking for experienced Account Managers. We’ve got big plans for 2024 and we’ve got a lot of work to do. Want to help us do it?
Take a look at the job description below. If it feels like a fit, fill out our form. Word of advice: Show some personality. If you work here, you’re gonna need one.
OVERVIEW
The Account Manager is responsible for leading the day-to-day workflow for the assigned client and/or project. The AM is also responsible for serving as a support person to a Senior Account Manager and Accounts Director on top-tier integrated accounts. The position requires sharp communication and critical thinking skills, along with the ability to lead internal agency team members to produce great work. AM’s should have a solid understanding of all marketing/advertising channels, their clients’ business and the agency profitability model.
RESPONSIBILITIES
Responsible for the overall account and project success for assigned client accounts.
Provide project management support to the Senior Account Manager on certain accounts as defined.
Manage up to the Senior Account Manager regularly to keep them informed on important project and internal team updates.
Responsible for mastering basic agency processes, developing positive client relationships and developing strong relationships with the integrated team.
Lead internal communication and collaboration across departments:
Input projects into project management system (Monday.com).
Set output and budget expectations for each project team member.
Establish clear deliverables and timelines to ensure team alignment.
Keep all project team members and vendors informed on project process, details and updates.
Manage client billing (retainer or project-based) making sure billing department has accurate information and client’s billing expectations are being met.
Onboard new clients to the agency.
Responsible for all client meetings for assigned accounts:
Scheduling meetings.
Creating agendas based on goals/initiatives.
Inviting appropriate team members.
Sending recap and next step communications.
Responsible for researching and sharing relevant industry and competitive updates with project team and client (when applicable).
Proactively learn and understand the client’s business to evaluate work based on strategy and objectives.
Own the relationship with clients — remaining in regular communication and managing their expectations.
Earn and maintain a positive relationship with the client to further agency partnership and align agency capabilities with clients’ growing needs.
Lead internal project management and execution of tactical work, providing strategic guidance based on client needs, goals and research.
Act as the client voice inside the agency, identifying potential issues, client feedback or technical roadblocks before work is presented.
Continuously identify ways to refine agency and client processes to increase efficiencies within day-to-day workflow.
Manage production vendor relationships, quoting and project execution.
Analyze results (media, Google Analytics, performance) and collaborate with internal teams to provide impactful recommendations/optimizations for clients.
Work with media vendors and prepare and present media reports to clients.
QUALIFICATIONS
Bachelor’s Degree (or equivalent experience).
Strong verbal and written communication skills.
Ability to effectively collaborate with different people and work styles.
3–5 years experience in advertising, marketing or related field.
Demonstrated success managing multiple projects, schedules and client deadlines.
Working knowledge of agency departments’ capabilities and processes (social, media planning and buying, analytics, etc.).
Strong presentation skills.
Proficient in Microsoft Office Suite and/or iWork.
Familiar with reporting tools, including Google Analytics.
