Account Managers: Join The Team
Characters Welcome.
Hey seriously, we’re growing the client service team here at the agency and we’re looking for experienced Account Managers. 2020 ain’t no joke, but neither are we. We’ve got a lot of work to do. Want to help us do it?
Take a look at the job description below. If it feels like a fit, fill out our form. Word of advice: Show some personality. If you work here, you’re gonna need one.
OVERVIEW
The Account Manager is responsible for leading the day-to-day workflow for the assigned client and/or project. The AM is also responsible for serving as a support person to the Account Director on top tier integrated accounts. The position requires sharp communication and critical thinking skills, along with the ability to lead internal agency team members to produce great work. AM should have a solid understanding of all marketing/advertising channels, their clients’ business and the agency profitability model.
RESPONSIBILITIES
Responsible for overall account and project success for assigned client accounts.
Provide project management support to Account Director on certain accounts as defined per account.
Manage up to Account Director regularly to keep them informed on important project and internal team updates.
Responsible for mastering basic agency processes, developing positive client relationships and developing strong relationships with the integrated team
Lead internal communication and collaboration across departments:
Input projects into project management system (Monday.com)
Set output and budget expectations for each project team member
Establish clear deliverables and timelines to ensure team alignment
Keep all project team members and vendors informed on project process, details and updates
Manage client billing (retainer or project-based) making sure billing department has accurate information and client’s billing expectations are being met
Onboard new clients to the agency
Responsible for all client meetings for assigned accounts
Scheduling Meetings
Create agenda based on goals/initiatives
Invite appropriate team members
Send recap and next steps
Responsible for researching and sharing relevant industry and competitive updates with project team and client (when applicable)
Proactively learn and understand the client’s business to evaluate work based on strategy and objectives.
Own relationship with clients – remaining in regular communication and managing their expectations.
Earn and maintain a positive relationship with the client to further agency partnership and align agency capabilities with clients’ growing needs.
Lead internal project management and execution of tactical work, providing strategic guidance based on client needs, goals and research
Act as the client voice inside the agency, identifying potential issues, client feedback or technical roadblocks before work is presented
Continuously identify ways to refine agency and client processes to increase efficiencies within day-to-day workflow.
Manage production vendor relationships, quoting and project execution
Analyze results (media, Google Analytics, performance) and collaborate with internal teams to provide impactful recommendations/optimizations for clients.
Work with media vendors and prepare and present media reports to clients.
Provide monthly ‘Win Lose or Draw’ reports to management
QUALIFICATIONS
Bachelor’s Degree (or equivalent experience)
Strong verbal and written communication skills
Ability to effectively collaborate with different people and work styles
3-5 years experience in advertising, marketing or related field
Demonstrated success managing multiple projects, schedules and client deadlines
Working knowledge of agency departments’ capabilities and processes (social, media planning and buying, analytics, etc)
Strong presentation skills
Proficient in Microsoft Office Suite and/or iWork
Familiar with reporting tools, including Google Analytics
